Shipping & Returns

Precept & Yarrow by Precept Merchandise Return Policy & Procedure

In the event you need to return merchandise purchased from our website, please refer to this policy.

Replacement of Defective or Damaged Products

We will replace any defective or damaged products if you notify us and return the item within 90 days of the date you originally received the product. Please contact us for assistance (see contact information below).

Refunds for Returns

Precept and Yarrow by Precept products purchased directly from our website may be refunded (excluding shipping and handling costs) provided we receive them in new/unused condition within 90 days from the date you originally received them.

No refund will be issued for merchandise in the following situations:

  1. Merchandise damaged by or used by the customer.
  2. Merchandise returned beyond the 90-day timeframe.
  3. Items obsoleted during the 90-day time frame.
  4. Merchandise obviously damaged from inadequate return packing material.
  5. CD or DVD products with seals that have been broken or otherwise tampered with.
  6. Workbooks with removed shrink wrapping.
To Return an Item

To return merchandise to Precept:

  1. Call or email Precept (see contact information below) to obtain a Returned Merchandise Authorization Number (RMA #).
  2. Write the RMA # on a copy of the original invoice and enclose that copy with a note stating the reason for the return.
  3. Pack the materials very carefully to avoid damage during shipment.
  4. Send the materials back using a trackable shipping method to the following address:
    • Precept, 7324 Noah Reid Road, Chattanooga, TN 37421
  5. For Canadian/International Customers, send the materials back using a trackable shipping method to the following address:
    • Precept, PO Box 182218, Chattanooga, TN 37422
Contact Customer Service

Precept
For questions about Precept orders (not including Yarrow-only orders), please contact customer service at:
Mon–Thurs, 8:30 AM–5:30 PM EST // orders@precept.org // 1-800-763-8280

Yarrow by Precept
For questions about orders containing only Yarrow by Precept products, please contact customer service at:
Mon–Thurs, 8:30AM–5:30PM EST // hello@yarrow.org // 1-866-255-5942

Thank you for your partnership! It is our pleasure to serve you as we seek to know God more deeply through His Word together.